David Quackenbush (Host): Hello and welcome to the Golden Voices Podcast
by Golden Valley Health Centers.
I'm your host, David Quackenbush, president and CEO of Golden Valley,
and I am with Heidi Herrera, who is the assistant director of behavioral
health here at Golden Valley.
But she's, she's so much more, and Heidi and I have talked about.
Her journey and how she ended up at Golden Valley.
And I, I, definitely wanted to share it with a larger audience.
I think her colleagues at Golden Valley understand the value she brings,
but also kind of the, perspective.
And Heidi, I don't know if You know this or not, but I wanted
to start with congratulating you on your tenure anniversary.
Are you even aware of
that?
Heydi Herrera: Thank you.
Yes, I know it's coming.
David Quackenbush (Host): That was a long 10 years.
Heydi Herrera: It is.
It's been good.
It doesn't feel like 10 years actually.
I've enjoyed the
David Quackenbush (Host): good.
Good,
Heydi Herrera: so much and I've grown so much that it doesn't
seem like 10 years seems shorter.
David Quackenbush (Host): Well, that's good.
let's just start with, you are a social worker.
you are also in our clinical leadership for behavioral health
so you play multiple roles for us.
So let's just start with your personal story.
So if you don't mind, again, I, we've had several guests on, and Golden
Valley is full of very inspiring and challenging immigrant stories.
As you know, you have a lot of clinical colleagues that are provided services
to the same patient's you are, but they have a, very, very robust.
Background, and they have quite the journey of getting
to where they are today.
So why don't you just share a little bit about, your childhood
and how you ended up in California Central Valley in the first place.
Heydi Herrera: yes.
My journey has been lengthy, I would say.
I was born and raised in Nicaragua, during the war 1980s.
So I went through a lot of experiences that had to do with
Es scarcity, basic scarcity, really, was part of our daily life.
And that somehow built my journey to where I'm at.
So during that period of the world, when you are, you know, like water,
electricity, outages, I remember my mom waking up very early, just to
get to long lines to see if we would have access to basic needs like.
Rice beans, oils.
during that time, the government had provided, ration cards per family.
And so from that we had to make sure that whatever little we got
it would last for a period of time.
the positive side of that though was seeing.
The community come together, neighbors helping each other, family, being able to
respond in a manner that was collective.
I also learned about.
The struggles that vulnerable populations, face primarily children,
the elderly and those individuals that didn't have connections or
other resources to make ends meet.
those were the early lessons.
And we didn't have much.
Because of the war, And the civil unrest that took place in the eighties in
Nicaragua, there was a strong emphasis on being self-sufficient and really just.
Moving forward.
I remember that at one point someone in my family said, 'cause I was
very young, you can't stop and cry because if you do, you die basically.
So, you know, in retrospect it sounded, uh, something very
strong to say, but looking back.
uncertainty was just part of her daily life.
we were kind of on survival mode to a certain extent.
David Quackenbush (Host): I was gonna say, that's a very profound
statement for a child to hear.
Heydi Herrera: Yes.
but I didn't see it that way.
part of it was.
An expectation culturally, because of the war grief was also something
that was very common with our family.
or neighbors.
We didn't know who we were going to lose, you know, during that time.
and again, one of the things that I learned was about
empowerment, especially for women.
So there was a.
I guess a difference on expectations because men were out and about in a war.
so women begin to have this shift in their roles.
children, I believe we became more independent.
so all of that built where we're at right now And the sense of
responsibility that I learned.
growing up responsibility for other's, to be able to.
To care.
My grandmother was an influential role around that.
She really led with compassion.
We lived a city, but there were people from the outskirts of
towns that would come to her.
Maybe because they trusted her, but not necessarily because she
had the skills, but they saw her as someone that would heal them.
And the little we had, she would share if it was medication, if
it was home remedies, food or clothes that we no longer used.
And again, we were poor.
It's not like we were better off than other's, but there was that
collective nature in helping other's.
David Quackenbush (Host): So people just knew of her from like word of mouth
reputation.
Heydi Herrera: Word of mouth.
She was the second one in the block because I remember the lady at the
end of the street that was like the first one that they would go to,
but it also had to do with trust.
So, it became part of life.
And I remember that there were times when she would say, well, go ahead
and, and do like a little trip.
And it was fun because for us, we're young So, It was about adventure
And the trip was actually walking.
to the outskirts of town or to the little tiny villages, to take food.
she would pack us with backpacks, with food, or with clothes or things that
we didn't use to take out and meet people along the way and just give them.
David Quackenbush (Host): And this was just like you and your
siblings.
Heydi Herrera: so I have an aunt and uncles that were about the same age or
close in age range as I and So, It was a group of maybe 10 of us cousins and
just grandma, and she was the only adult.
Very brave.
She had the knowledge and she was very active though, she still is very active.
She's in her late eighties now
and, she's very active and.
So we grew up seeing her, not just her strength emotionally, but also physically.
And then, giving us that sense of seeing people with dignity, seeing
their needs, but also treating them with compassion and dignity.
And that was very important.
And equally, it didn't matter their background.
It was based on what did they need that we could help.
she showed us how to treat individuals with a level of respect
regardless of their background.
David Quackenbush (Host): So you would go on these adventures with your grandma.
you saw them as adventurous, but it's, it was really supporting the
entire community and as the country was going through its struggles.
So do you remember the conversation or the multiple conversations amongst your family
that made the decision to come to the US?
Do you remember when that happened?
Heydi Herrera: no.
I remember when it happened, but there were no conversations around it
David Quackenbush (Host): So how did, how did it happen?
Heydi Herrera: because of the political, State and certain
belief systems that happened.
You just didn't talk openly about political, issues or, even
leaving the country that was just not safe for you to do.
So.
I remember that my father left the country before we did.
he came in the eighties and he sent for us two years after he had been here.
and obviously the trip for us because of the state of the
country and how unsafe it was.
My father began to worry, especially about my younger brother because,
teenagers were being drafted from school.
So the military will just show up at school, line up, especially the
boys, look at their height and choose, okay, this one's tall enough, and
they'll put 'em in a separate line.
This one stays this one.
And then they would just kind of pick whoever was tall enough to take.
and at the end of the school day, parents will show up or they'll find out that
their children were no longer coming home.
so my father got very concerned about my brother.
He left the country two years later.
He sent for us, so we had to keep it in secret too, that my father was out of
the country, that he had immigrated here.
No one knew where my father was, and part of it had to do that.
my father had been in the military as well.
So he was a businessman, but he was drafted.
He served in the military, And then things got complicated, so he had to leave.
a day before we left, my mother said, we are leaving the country.
you can't tell anyone where we're going.
And so tomorrow's going to be your last day at school.
And that's how it was.
And we had family, members take us to the capital where we took a bus, and
from there we took a bus to Guatemala.
And in Guatemala we stayed there for two or three months.
And the idea of staying there was to pass us Guatemalan citizens so that we
can immigrate without issues to Mexico.
And then from Mexico we would cross the border undocumented,
seeking political asylum.
And so that was in 1987 and that's what we did.
David Quackenbush (Host): made it to California and I'm assuming you,
you went to where your father was.
Heydi Herrera: Yeah, so my father met us.
he lived in the Bay Area in Fremont.
we were smuggled into the country And then we met with him And we began
the journey of, Becoming documented, basically, seeking political asylum
that went back and forth for about 10 years through court hearings.
And eventually we were denied political asylum because the
previous, government changed.
And so they thought that it was safe for us to go back.
It wasn't safe, obviously.
But at that time, thank goodness we were able to apply for a different law at the
time that you just had to prove that you had been in the country for seven years
and not depended on any type of, services, like medical, anything like that.
And if you could prove that, then you were given, um.
A residence basically, or the ability to become, documented.
And that's what we did.
after 10 years we were able to have that, and eventually I became a citizen.
David Quackenbush (Host): So
how old were you when you arrived?
so you did middle school, high school, And then college.
tell us about the education process for you and your
decision to enter social work.
Heydi Herrera: So coming to the US I didn't know any English obviously.
'cause I was in elementary school when I came here.
academically I was a little bit more advanced, but the language held me back.
I wasn't retaining any grade.
It was just that.
I had the knowledge base, I started as an ESL student or English
as a second language student.
so I know what it was like to be also treated differently, from
individuals within your same culture.
The other thing is GRA one, central American.
there weren't any Central Americans where I came to live.
Here, California was, mostly from Mexican heritage, and even
though we're both Latinos, our culture is a little bit different.
so it's about acculturating and not just within the dominant.
Culture, but also the Latino culture language was a little bit different.
My dress, obviously, was more humble And so those differences
played a role as well.
In high school, I began to get into, different groups, that were
more leadership type of groups.
culturally sensitive in building.
It was a time in high school where there was a focus on taking pride in
your culture, your background, your values, and how to reinforce that.
So thank goodness I got into that.
I liked it.
And through those programs, I came across a mentor who really pushed
me into, thinking about what are you gonna be doing after high school?
What are your goals?
And I had an academic advisor, but it wasn't the same.
This person was from another program, but it was basically working with
immigrants, and how to help immigrants apply for a higher level of education.
I knew that I wanted to serve.
to help other's, but I didn't really know how I would get there.
I also knew that financial resources was going to be a barrier.
in high school, I attended classes, they call it ROP classes.
I don't know if that's still the name right now, which was basically
kind of vocational training.
So I thought, okay, I'm gonna go ahead and become a cosmetologist so that I can.
Work part-time around that and pay for school.
That was my plan.
I did that for a couple of, years during high school and I was 200 hours short from
taking the exam to become, cosmetologist.
What happened during that time?
It was a dis mentor from the immigrants program, helped me apply for a
scholarship to get into law school.
that was my major to get into school.
So I applied, she was a role model for me 'cause she would spend, hours.
During the weekends with a group of students that she had selected
to help us move into college.
so I know that that was taking time away from her family.
I did get the scholarship.
I got into, Hayward State.
I think right now they call it Ispe in Hayward, as a pre-law student.
And then my parents, because of the cost of living in the Bay Area, my parents
decided to move to Fresno because they could afford housing over there.
But I was at East Bay, so I had no choice.
I had to, live with my parents.
So I finished one semester and I moved to Fresno.
Doing that though, caused me to lose this scholarship.
So I didn't finish the cosmetology during high school and I couldn't
continue at a university.
So I went ahead and I re-enrolled at Fresno City College, and I thought,
well, law is still one of my passions.
I really want to help other's navigate, The system in ways
that it reduces their suffering.
That was my main concern, my main goal.
So I thought, okay, well I can't afford law school, so I'm gonna go
ahead and become a paralegal so that I can pay for school as a paralegal
and at the same time gather the level of knowledge or foundation and law.
I got my associates of science in paralegal studies.
And then I did an internship with the Public Defender's Office in criminal law.
And also I did some volunteer in, uh, personal injuries And that was
a pivotal point for me because I realized This is not what I want.
David Quackenbush (Host): what about it that you didn't?
Heydi Herrera: A lot of things actually that I should probably not talk
about, but, but I realized This is not aligning with the passion that I had.
it wasn't the direct level of service and that focus on lowering the.
Suffering of other's.
It was not what I expected.
I was deeply disappointed.
but in doing the internship at the, public Defender's office in Fresno, I
came across social workers and I was able to see, all of these documents
that they wrote for the defendants.
and I really like that.
And so I went back home and I told my parents, I'm not doing law anymore.
David Quackenbush (Host): What did they say to
that?
Heydi Herrera: Oh, they did not like it at all.
It was like, what?
Because they said, I'm no longer gonna be an attorney.
That's not what I want anymore.
I have found what I really want, and it's social work.
And they flipped.
I mean, it was a lot of concerns.
and I think part of it was the social status around that.
David Quackenbush (Host): Did your lawyer dream become their lawyer dream
Heydi Herrera: Yeah, possibly, yeah.
Probably the pride around that.
And But it was something that, thank goodness I'd follow that inner voice
that really said, do something that you want, that you really like And
that you are going to be happy.
David Quackenbush (Host): well, So, it was really about, you were
really trying to find a way to serve.
To
Heydi Herrera: Yes.
David Quackenbush (Host): To serve
people.
Heydi Herrera: More directly.
Yeah.
David Quackenbush (Host): And so you ended up with your social work degree,
Heydi Herrera: I did.
David Quackenbush (Host): and how did that evolve into a career at Golden Valley?
Heydi Herrera: So with the social work, degree, I got my bachelor's
And then, one of my mentors said, you should get your master's degree.
And I did.
And I ended up, and I really wanted to go into CPS.
I don't know what I was thinking.
'cause in retrospect.
David Quackenbush (Host): Just the most difficult way to be a social worker.
Heydi Herrera: Yes.
And again, for me it was that, dream of, of helping of, not having people go
through situations that are very painful.
And I thought, okay, CPS would be perfect.
And then during my childhood as well, you know, I went through things
that children shouldn't go through.
so I ended up doing an internship with Zero Vista Child and Family
Services, the A DHD clinic in Turlock.
That was interesting, but I, I loved it.
I loved it, and that's how I realized that psychotherapy, clinical,
social work was actually my calling.
And not the other macro systems of social work.
And within that, I could become a psychotherapist, but also help
people navigate the system And also incorporate that passion of advocacy
that I had at a a different level.
so I went ahead and got into clinical social work.
I started, a center for Human Services and say mental health
explanation, school-based.
So I went through different areas in Stan County providing school-based services.
I really love that, but I also wanted to do the leadership component
because it allowed me to be.
A voice at a leadership role where decisions were being made, but at
the same time, it pulled me away from that direct services because I
became a clinical coordinator for.
CHS and So, It was a lot of administrative work, a lot of
leadership with programs, beginning new programs, things of that nature.
And I began to miss, the direct service with clients back then, or patient's.
And when I saw the opening, here at Golden Valley, uh, when the
assistant director position opened.
I know that, golden Valley has this, vision of being providers, but
also having a leadership position.
So for me, it was a perfect fit.
it would gimme the ability to continue to provide that direct service with
patient's, come to learn about what the community is experiencing, and
at the same time, allow me to bring into my leadership role that voice.
being able to hear their concerns and again, put it, at a leadership
table where we can make changes that benefit the community.
So that's how I ended up a golden body.
'cause I felt that I get the, the best of both sides into
one position that I can do.
David Quackenbush (Host): I think I'm obligated to ask a social worker.
Now, as you know, it's very difficult to be a clinician
healthcare provider of any kind.
and when you work in an organization like Golden Valley, which we take pride in
taking care of low income, underserved communities, it's, it's what we do.
but you know, a lot of our patient's, there's not a lot of
necessarily preventive health.
most of our patient's have multiple comorbidities, as we
know, just kind of as a society.
More and more patient's have, mental health challenges.
being a social worker is probably one of the most difficult
types of clinicians there is.
'cause you are taking on other people's burdens and stresses
and trying to work through them.
So how do you take care of yourself?
Heydi Herrera: I think through experience, we've learned through
that, but also looking back.
I have been where a lot of my patient's are.
You know, I have that level of resiliency.
that's one way.
The other way is having a mindset.
I believe of gratitude, acknowledge that I can go home.
I have my, my two sons, my husband, my parents.
With me, recognizing their sacrifices, that grounds me and it
gives me a level of, self care also.
aside from work, one of my passions is to travel.
I love, I don't like to fly.
I hate to fly.
It, it scares me.
David Quackenbush (Host): You like to travel, but you don't like to fly.
Heydi Herrera: And unfortunately my trouble in it is outside
the country usually.
And the reason that I like to travel, it's because I love learning about
different cultures, religions.
I like hearing from the locals when I travel, I don't do the resorts
'cause I feel it stays in one place.
I like venturing out and learning.
Um.
so after I came here, it took us about 10 years for me to be
able to go back to Nicaragua.
But once we could, I made it a point to go back to Nicaragua every single year.
And the reason that I did that, well, my grandparents are still over there.
My grandfather is going to be 99 years old this year.
and they're very active.
And the reason that I go back though, every time I go back it grounds me.
It reminds me of everything that I have been through and how it, I see human
nature in the sense of their adaptability, their resiliency, And family.
those values are very important to me And so that's part of my self-care.
I may not do it every weekend, but I set enough time to be able to take care
of myself in that manner and to try to pass on these values to my sons.
David Quackenbush (Host): Thanks for sharing that.
'cause as we know, healthcare provider burnout is real, as we all know, And for
social workers, it's, it's very intense.
So I, I appreciate you sharing that.
what I try to accomplish.
With this podcast is to have people share their journeys, and
you've done, obviously, you've, you've done a great job of that.
And what I always find too, the immigrant story, it really resonates, but it
really, it's really all the whys, right?
Your experience as a child, your experience, establishing yourself here
is really kind of all the reasons and all the whys you continue to do what you do.
But I also want to give, guests the opportunity to provide some advice.
And, you know, you being in a leadership position at Golden
Valley, you oversees social workers.
You, mentor and supervise folks, but knowing what you know, having gone through
what you've gone through, what would be your advice for people to consider
in their own journey, in their careers?
Heydi Herrera: Honor their own experiences, honor them with a lot
of gratitude and to utilize our suffering, past suffering as points
of reference, for wisdom, resiliency, and commitment to our own values.
not to give up despite the difficult situations.
May, we may go through, because those could be foundations of strength
and insight, And also to make a commitment to their own personal
growth, whatever that may be.
Staying connected to your values makes it easier.
And happier.
Happier, you know, 'cause you're doing something that you love.
so not giving up as well.
I have had, people that I work with here and it's interesting because
when we are able to build certain connections with them, and I have
someone who works here as a float, PSR, and she wants to go into social work.
or the therapeutic world.
And so we have had conversations and she wants to explore another position
here, at Golden Valley Health Center.
She wants to move into another department, but she became discouraged.
But I don't have any experience around that, Heidi.
And it's asking, the job description is asking for this level of experience.
I don't have it.
And I asked her, what did you do before?
You know, where do you come from?
And, she told me and I said, That is plenty and more experience than
you're giving yourself credit for.
That is valuable because you would be working with community members in this
position that may be going through things that you have been through.
And so that's the level of resiliency.
and it's something that you like and it's going to pave the
way, in your path towards social work or clinical social work, if
that's where she wants to go into.
So again, honoring that, uh.
David Quackenbush (Host): You know, it's very interesting.
I mean, thanks for sharing that.
You probably know this already, but you're very.
You're very insightful and it's obvious that you have reflected on
your journey throughout your career, And that really, really comes through.
So thank you for sharing.
Thank you for your time.
I appreciate you joining the Golden Voices podcast today.
And I know you will, but keep inspiring folks.
I appreciate it.
Heydi Herrera: Thank you, David.
David Quackenbush (Host): Thank you.